Data delays for Trackunit units in Manager Classic and Classic Access Control

Incident Report for Trackunit

Resolved

All messages have been processed and the gateway is operating normally again.

Posted Nov 09, 2024 - 02:23 CET

Monitoring

The gateway is catching up as caches are rebuilt.

Posted Nov 09, 2024 - 01:25 CET

Identified

Routine maintenance has caused the gateway to request "resends" from some units, causing an increase load of older messages.

Posted Nov 09, 2024 - 01:11 CET

Investigating

We are investigating a backlog of messages in classic gateway, data is delayed.

Posted Nov 09, 2024 - 00:51 CET

This incident affected: Manager Classic.